FAQs

Shipping & Delivery

Q: How long does shipping take?
Shipping times depend on your location:

United States: 7–14 business days
Worldwide: 14–31 business days

Please note that processing can take 1–3 business days before shipment.

Q: Do you offer tracking?
Yes. Once your order ships, we will upload your tracking number as soon as it becomes available.
You can check your tracking anytime on our Track Order page.

Q: My tracking hasn’t updated. What should I do?
Sometimes tracking updates can be delayed, especially during high shipping periods. Please allow 2–4 days for the tracking link to refresh. If it remains unchanged for more than 7 days, contact us and we’ll help.

Orders & Payment

Q: I made a mistake with my shipping address. Can I change it?
If your order has not been shipped yet, we can update your address.
Contact us immediately at support@yourstore.com with your correct details.
Once an order is shipped, we cannot make changes.

Q: Can I cancel my order?
Orders can be canceled only if they have not been shipped yet.
After shipping, cancellations are not possible.

Returns & Refunds

Q: What is your return policy?
We offer returns within 30 days after delivery.
Items must be unused, in original condition, and in the original packaging.

Q: How do I request a return?
Email us at support@yourstore.com with your order number and reason for return.
We will guide you through the return process.

Q: Do you offer exchanges?
Yes. If you would like a different size or color, contact us to arrange an exchange.
Additional shipping fees may apply depending on your location.

Product & Quality

Q: Are your products high quality?
Yes. We focus on craftsmanship and materials designed for everyday use and durability.
We carefully select suppliers who meet our quality standards.

Q: Will my product look exactly like the pictures?
Yes, product photos are accurate. Slight variations in shade or texture can occur due to lighting and screen settings.

General Questions

Q: I haven’t received my order yet. What should I do?
Check your tracking first. If the delivery window has passed (14 days US / 31 days Worldwide) please contact us and we will assist you.

Q: Do you ship internationally?
Yes, we ship worldwide.