Shipping Policy

Shipping Policy

Order Processing

All orders are processed within 1–3 business days.
Once your order is shipped, you will receive a confirmation email with a tracking number.

Please note that orders are not processed on weekends or holidays.

---

Shipping Times

Shipping times vary depending on your location and the product ordered.
Estimated delivery time:

These are general estimates. Delays may occur due to customs, carrier conditions, or high seasonal demand.

---

Shipping Costs

Shipping costs are calculated at checkout and depend on your location and selected products.
We occasionally offer free shipping promotions, which will be indicated on our website.

---

Tracking Your Order

Once your order has been shipped, you will receive a tracking link by email.
Tracking information may take 24–48 hours to update after shipping. 

---

Customs, Duties & Taxes

International shipments may be subject to import taxes, duties, and fees imposed by local authorities.
These charges are the responsibility of the customer and are not included in product or shipping prices.

---

Incorrect Address / Undeliverable Packages

Please make sure your shipping address is entered correctly.
We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

If a package is returned due to an incorrect address, we can re-ship it once the correct address is provided — additional shipping fees may apply.

---

Lost or Stolen Packages

If your tracking shows that your package was delivered, but you did not receive it, please contact the carrier directly.

We are not responsible for packages marked as delivered, but we will assist you in filing a claim where possible.

---

Need Help?

If you have any questions about your order or shipping, feel free to contact us:

Email: handreos.official@proton.me
We typically respond within 24 hours.